The booking lifecycle
Follow a booking from request through availability, confirmation, re-confirmation, and decline.
A booking moves through a clear set of stages from the moment you send it to the moment it's locked in — or falls through. This page explains each stage and what you, as the producer, can do at it. The person you booked sees the matching stages from their side.
Each booking shows its current stage as a status label — next to the role in Staffing, and as a pill on the booking's own page. Open a booking with Open booking to reach its full actions. Two buttons are always on hand there: Message (open a conversation with the person) and Edit booking.
The main path
- Requested — you've sent the request; you're waiting for the person to confirm availability. You can Withdraw request if plans change.
- Avail. confirmed — the person has said they're available. Now it's on you: Confirm and lock the booking, Put on hold, or Cancel.
- Confirmed — the booking is locked in. It's happening. From here you can Mark needs re-confirmation (if something changes) or Cancel.
That's the happy path: requested → availability confirmed → confirmed.
📷 Screenshot:
/images/docs/staffing/booking-status.pngA booking showing its status and the producer's next-step actions. Alt: A booking detail with a status pill and buttons like Confirm and lock.
The other stages
Bookings don't always run straight through. You'll also see:
- On Hold — you've paused a booking that had availability confirmed. Later, Confirm it or Cancel it.
- Clarification — the person has a question before answering. Once it's resolved, Re-send request.
- Awaiting re-confirm — you've asked the person to confirm again (for instance after a schedule change). You're waiting on them; you can still Cancel.
- Declined — the person turned it down, or withdrew their availability. Assign someone else to the role.
- No Response — the request went unanswered. Cancel and re-send, or pick someone else.
- Cancelled — the booking was called off. Create a new request to re-engage the person.
Each stage shows a short hint telling you what's happening and what to do next, so you're never guessing where a booking stands.
Why re-confirmation exists
When a confirmed booking's schedule changes — because you re-seeded it after moving the plan — the person originally agreed to different days. Marking the booking Mark needs re-confirmation asks them to agree to the new shape before it's treated as locked again. It's part of keeping a confirmed booking an honest agreement. See Re-seeding bookings and Why some changes need both sides to agree.